3rd Party Communication

As with all forms of troubleshooting, one may eventually need to reach out and include a 3rd party such as a manufacturer or integrator. Investigating issues, especially technical related ones which are at the behest of an ever increasing and varying combinations of software and firmware instances. With this in mind, it is recommended to adhere to the below when constructing any email correspondence or equivalent. 

Recommended Process

Some support prerequisites...

Before you raise a request with a 3rd party, ask yourself the following questions to ensure no human error or accident is at fault.